Terms & Conditions

1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern your use of the Kalee mobile application and the kalee.app website (together, "Kalee" or "the Service"). Kalee is operated and published by harakat altiqniah Company (Limited Liability Company), unified national number 7053994443, Kingdom of Saudi Arabia ("the Company", "we", "us" or "our").

Kalee is an AI-powered nutrition tracking service offering both free features and optional paid subscriptions.

By downloading, accessing or using Kalee, you agree to these Terms. Please read them carefully before using the Service.

2. Service Description

Kalee helps you monitor your dietary intake and work toward your health goals. The Service provides:

• AI food recognition: photo analysis to identify food items and estimate portions
• Nutritional analysis: calculation of calories, macronutrients (protein, carbohydrates, fats) and other nutritional information
• Goal setting: personalised daily targets based on BMR and TDEE calculations
• Progress tracking: daily averages, weight trends and meal history
• Multiple input methods: camera recognition, text description and manual entry

Kalee includes both free features and optional premium features available by subscription.

3. Age Requirements and User Eligibility

You must be at least 13 years old to use Kalee. By using the Service, you represent and warrant that:

• You are at least 13 years of age
• You have the legal capacity to enter into these Terms
• You will provide accurate and truthful information
• You will maintain the security of your account
• You will not misuse the Company's services

4. Premium Features & Subscription Terms

Kalee offers premium features through in-app purchases and subscriptions. Premium features may include advanced analytics, unlimited AI analysis, priority support and enhanced customisation options.

You may subscribe in two ways:

• Mobile app stores: subscriptions purchased through the Apple App Store or Google Play Store are priced as displayed during checkout in the relevant store. Store pricing, taxes, currency conversion and promotional offers may be determined by the store.
• Website subscription: the Company offers an annual subscription through web checkout for 129 SAR per year.

Store subscriptions renew automatically unless auto-renew is turned off at least 24 hours before the end of the current period. Your account may be charged for renewal within 24 hours prior to the end of the current period. You can manage and cancel store subscriptions through your App Store or Google Play account settings after purchase.

Web subscriptions purchased through kalee.app are billed as a single annual payment and do not renew automatically. Cancelling a subscription stops future renewals but does not refund amounts already paid, except where required by applicable law.

5. Refund and Return Policy

Kalee is a digital subscription service, so there are no physical products to return. Refund handling depends on how you purchased your subscription:

• Apple App Store purchases: refund requests must be submitted directly to Apple. Apple is responsible for reviewing and processing refunds for transactions completed through the Apple App Store, governed by Apple's refund policies.
• Google Play Store purchases: refund requests must be submitted directly to Google Play. Google is responsible for reviewing and processing refunds for those transactions, governed by Google Play's refund policies.
• Website purchases: subscriptions bought through kalee.app grant immediate access to a digital service. Refund requests should be sent to contact@kalee.app and will be handled in accordance with applicable consumer protection law in the Kingdom of Saudi Arabia.

For store purchases you must contact the store where the transaction was completed. The Company cannot process refunds for Apple App Store or Google Play transactions directly.

6. AI Technology and Accuracy Disclaimers

Our AI food recognition and nutritional analysis achieves approximately 80–90% accuracy under optimal conditions. We do not guarantee the accuracy, completeness or reliability of:

• Food identification and portion size estimates from images
• Nutritional calculations and macro/micronutrient content
• Daily goal calculations based on BMR and TDEE formulas
• Calorie and macro recommendations

Accuracy depends on factors including photo quality, lighting conditions, food visibility and meal complexity. You should review and correct AI-generated results as needed.

7. Health and Medical Disclaimers

Kalee is a tracking tool designed to help you build healthy habits and monitor your nutrition. However:

• We do not provide medical, dietary or health advice
• All nutritional information is for informational purposes only
• We do not guarantee any health outcomes from using the Service
• We are not responsible for health decisions made based on the data in the Service

We strongly recommend consulting qualified healthcare professionals, registered dietitians or medical doctors for:

• Specific dietary needs or restrictions
• Medical conditions requiring dietary management
• Weight management programmes
• Any health-related concerns or decisions

8. Account Management and Deletion

You may delete your account at any time using the "Delete Account" function within the app, or by contacting us. Upon account deletion:

• Your personal information and meal data will be removed as described in our Privacy Policy
• Some anonymised data may be retained for service improvement purposes

Note: deleting your account does not automatically cancel your subscription. You must cancel separately through the applicable App Store, Google Play Store, or web subscription flow.

9. Intellectual Property

All trademarks, copyrights, database rights and other intellectual property rights relating to Kalee remain the property of harakat altiqniah Company. You are prohibited from:

• Unauthorised copying or modification of the Service or our trademarks
• Extracting the source code of the Service
• Translating the Service into other languages without permission
• Creating derivative versions or reverse engineering the Service

10. Third-Party Services

Kalee is built on services supplied by third parties, including cloud hosting, AI processing, analytics, email delivery and payment processing. Your use of Kalee may also be subject to those providers’ own terms.

We select these providers carefully and bind them by written agreement. The categories of provider we rely on, and how they handle your data, are described in our Privacy Policy. If you would like to know which specific providers we use, contact us at contact@kalee.app.

11. Limitation of Liability

To the maximum extent permitted by law, the Company is not responsible for:

• Any health decisions or outcomes based on data in the Service
• Inaccuracies in AI food recognition or nutritional calculations
• Loss of data due to technical issues or user error
• Interruptions in service due to internet connectivity issues
• Any indirect, incidental, special, consequential or punitive damages

The Service is provided "as is" without warranties of any kind. Your use of the Service is at your own risk and discretion.

12. Service Termination

The Company reserves the right to:

• Suspend or terminate accounts that violate these Terms
• Modify, suspend or discontinue the Service at any time
• Update the Service as needed for compatibility and security
• Refuse access to any user where reasonably necessary

13. Governing Law and Jurisdiction

These Terms are governed by the laws and regulations of the Kingdom of Saudi Arabia, including the E-Commerce Law and its implementing regulations.

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of the Kingdom of Saudi Arabia. Before escalating a dispute we ask that you contact us at contact@kalee.app so we can try to resolve it directly.

These Terms are published in Arabic and English. In the event of any discrepancy between the two versions, the Arabic version prevails.

14. Changes to These Terms

The Company may update these Terms from time to time. We will notify you of material changes through the app or by email. Continued use of the Service after such changes constitutes acceptance of the updated Terms.

These Terms are effective as of 28 July 2026.

15. Company Information and Contact

Kalee is operated by the following registered company. For any question about these Terms, your subscription, or a refund request, contact us: